Follow us: Home; Shopping; Jewelry Stores Updated on 10/06/2020 Brilliant Earth. Whew... but it would take another week to arrive. The world’s most innovative publishers, including Morning Brew, Condé Nast, Business Insider and Hearst, and the world’s fastest growing ecommerce companies, including TechStyle Fashion Group, NASCAR, Everlane and MZ Wallace trust Sailthru to help them succeed. So is Brilliant Earth a good company? Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. They required that I take down the review first, even though it was accurate. God I hope this diamond is at least real. My father gave me my grandmother’s old wedding ring, and suggested that I have the diamond placed in a new ring. Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. Shop at https://www.brilliantearth.com About SailthruSailthru, a CM Group brand, helps modern marketers drive higher revenue, improve customer lifetime value and reduce churn by using its powerful suite of connected capabilities. Their processes are easy and I always get my rings back looking beautiful, brand new and within their advertised delays. © 2020 Insider Inc. and finanzen.net GmbH (Imprint). I had obviously never done this before, but the sales associate never made me feel dumb. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. “We were impressed by Sailthru from the start, and we were especially happy to meet our customer success team even before we had implemented the platform. I had taken notes, and I brought them in with me. Getting started on the platform was much easier than we expected given how robust the product is, and we quickly started to see the benefits,” said Perlmutter. Disclaimer | © 2020 Trustpilot, Inc. All rights reserved. The quality is amazing and I'm thrilled with the bracelet. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. To contact Brilliant Earth, call us at 800-691-0952, contact us via email, or schedule an appointment in one of our seven showrooms. It was in bad shape. Contact Information:Emily RileyRiley Strategic LLC914-330-1128, Registration on or use of this site constitutes acceptance of our, Tesla's 425% surge this year ignores fundamentals more than any other stock rally in history, Needham says », Apple's cheaper Apple Watch SE is the best Apple Watch for most people ». In addition to the approachable, yet robust product capabilities, Brilliant Earth was impressed by the strength of peer recommendations and by the expertise and support of the customer service team. Write a review. Great service and I'm very happy with the quality of the product. They were clear about delays and repair costs, which I appreciated. Founded in 2005, Brilliant Earth has been featured in Time, Forbes, the Today Show, and Vogue. They are seeing improvements from new A/B testing and personalization and are learning quickly as a result of insights created by their Sailthru account team. The order arrived on time and was just as beautiful in person! 0; 1 stars. She was super sweet and answered all my questions. The process of ordering and having it delivered to London was fine and I also got a pair of diamond stud earrings (although very small in size!) 2; 3 stars. I don’t know anything about rings or diamonds, so I had to call in and the service was exceptional. I couldn’t recommend them more highly. Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. I liked that idea, but I wasn’t really sure where to start. The company worked night and day to create a messaging strategy for their customers. My ring was returned within their delays and was shinny as ever! I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! Brilliant Earth is the leading global retailer of responsibly sourced bridal and fine jewelry and a leading e-commerce jeweler. I received my delivery on time and the ring is exactly what I was hoping for. The company delivered on time and my fiancee loves the finished product! Communication throughout has been sub par and different people offering different responses to the same questions.The ring arrived was very good quality but after speaking to some local jewelers, it seems I was overcharged by around 15%. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. Made In NYC | I’m not exactly a “jewelry guy.”After a little bit of research, I found Brilliant Earth. Login. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. Sketchy. I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! The representative was knowledgeable and very friendly. Commerce Policy | The package came right on time, was well sealed and packaged, I was very impressed. I got engaged on December 25th, 2019. ), 2 more weeks. I’m devastated. This site did not disappoint. After I drove an hour to my appointment, they said they sold it already! Their diamonds and other jewelry products are simply lovely. Therefor I had to send it back in to be resized. Bottom Line . I'll definitely buy from them again! I finally have my ring (even though it’s a little too big now, a true 8)! I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen!

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