Still no portal. Great customer service. Service great so far but iys early days just joined. Good price wise so far, only just joined so don’t know if it will come as they say. 4. Incident Update 19:30 14th March 2019 Our Customer Portal is […] Now just waiting for the portal so I can access meter reading and statments etc. Together Energy was founded in Clydebank, Scotland. Together Energy was founded in Clydebank, Scotland. Your account will be fully set up with them in the coming weeks. All rights reserved. REQUEST HELP. Bill production is unpredictable. Was told earlier I’d need to submit readings on The portal Which I can’t access . The Together Energy account login process is very straighforward. Account Balance and Outstanding section details your overall Together Energy Account balance. There are currently six Together Energy tariffs to choose from. No Communication, They have not done what they promised no compensation either. Tried it today. If your balance shows a positive number that means your account is in debit. Yesy poor start. Together Energy will email you at this point to confirm once this has happened, and from then on you'll have full access to your Together Energy account. They lost one payment of mine only resolved by making formal complaint and me supplying a spreadsheet showing the error. If you try to switch away from Together Energy before they complete this process, the switch may take longer to complete. :( I called about 4 times and emailed about the same. Keep reading to see if it tariffs, prices and other services make up for it. The bill story advises what action, if any, we need you to take. I have had no access to the website or been asked for my initial readings. I have just switched. We offer affordable energy without compromise on service. Other energy companies think it’s ok to make their customers pay extra to be able to talk to them. You do not need to advise the ombudsman more than once, and thenombudsman service should not re-open a case where implementations remedies have already been agreed. Paid both companies approx £350 through direct debit in same week and still none the wiser about how much I should actually be paying or a time frame for refunds to be sorted . Just switched to together energy.The switch was so easy and together energy let me know the date I would switch. Staff are all friendly when you get through but back-office system is obviously not slick! It's my first week now as a together energy customer. Welcome to your Together Account which gives access to a range of development-specific information including: update your contact details; secure online payments; review your statement of account; download your insurance certificate and other financial documents; log a maintenance request Was told I’d be sent portal to submit readings on change over and didn’t receive it Or new account number etc . Long may it continue... Could do a lot better . Usage History Breakdown Ability to track your energy … If your balance shows a negative that means that your account is in credit. I’m sure together energy mean well but… I’m sure together energy mean well but there have been delays my portal was 3 weeks late and then once set up I couldn’t log in as my email was not recognised, I am worried about what else will go wrong ! They never said either that don't worry we will compensate u when we finally get you the night time tariff. Only just joined but everything so far has been trouble free and smooth change over from our previous energy supplier. Phone. Customer Service: 0333 150 1699 9am-5pm Monday to Friday. Not feeling optimistic as they have been a nightmare, they kicked up our transfer from our old company so I have been laying two companies, night mare to get hold of and don’t call back when you are expecting. Customer Service: 0333 150 1699 9am-5pm Monday to Friday I am with them now more then a month. We want to be recognised as Scotland’s most trusted energy company. The first step is to access the Together Energy Login page.You can do this in two different ways: Google it - Type into Google “Together Energy”. Get a quote; About us; Trust us; Join us; Contact us; Our bills; Get a quote Customer Service Agent. Please enter your email address to retrieve your password: Send Reset Email Should you need any assistance, please do not hesitate to get in touch with our customer service team. Watch the YouTube Video: My Energy Portal. We are delighted that you have chosen Together Energy to provide you with your energy and that you are happy with the service so far. Nothing! The first result should be titled “Together Energy - One of the UK’s fastest growing energy companies”. Wouldn’t allow me to set this up as new user . Compare your month-to-month energy usage and see reasons for a decrease or increase. That’s why we are one of the UK’s fastest growing energy companies. With a smart meter and the My Energy Portal, you can see your energy usage as recently as the day before. Further to our conversation today, I have sent you the link to your new online portal which you have received. The Together Energy account can be easily accessed from the providers website. In my case, three times now the Ombudsman has sent me the following email, then reopened the case as Together Energy have not completed the remedy actions! Tariffs and prices. Hopefully it’s finally sorted for me as I can’t deal with having to go through fixing their mess again! Tried to call back For support and got voice message saying e mail The readings . Our customers agree. Now i am missing out since August 29th. We don’t. Together Energy is a new and dynamic Energy company who always have the customer at the heart of the business. Together Energy login. We do a bit better than that. Trying to contact them over e mail, e mail address keeps bouncing back.Their advertised e mail address fails to work. Together Energy is Scotland’s young but fastest growing energy company, supplying over 60,000 customers across the UK. Learn more about the portal, including how to log in, set up and account, in our dedicated Together Energy login guide. I started a complaints procedure a month ago and it still hasn’t been resolved. No email or contact to say they need meter readings as I'm a new customer. Set up your own customized energy savings plan. Everyone I have spoken to tells me different things I am on the phone to them multiple times a week. Phoned up after a few days and was sent a link to portal . We don’t. It’s early days but so far I have had no problems. Poor service and communication as a new customer . Contact us. For the first time ever, see the energy you buy as you go. Swapping energy suppliers has so far been faultless. Phone. TOGETHER ENERGY LIMITED | 420 followers on LinkedIn | Energy for life | TOGETHER ENERGY LIMITED is a company based out of ERSKINE HOUSE NORTH AVENUE, DUNBARTONSHIRE, United Kingdom. Unbelievable, should have trusted the online reviews, took money a month ago havent heard anything since, had to swithch again as they dontanswer phone calls! Not got up and running yet but they have kept in contact all the time. Our customers agree. Login; Get a quote. Ask us – we’ll do our best to resolve your enquiry, and if we can’t we’ll make a promise as to when we can. Email sending please wait Customer communications are poor at best and their customer portal is a joke, I have not received a formal bill for 9 … Ask us – we’ll do our best to resolve your enquiry, and if we can’t we’ll make a promise as to when we can. The only thing that went ok was the amount they took from my … Very good ...everything with switch over went smoothly. We do a bit better than that. I have just opted out of my contract with Together Energy at a cost of £60, this is money well spent as I cannot start to explain how bad this company are. © 2020 Trustpilot A/S. Really slow start and have had to email and phone to get the switch over the line! Fed up with having to phone you to get things sorted . I hope it gets sorted Before Christmas. Our My Account portal has all the tools you need to view your account balance and bills, make payments and so much more. We offer affordable energy without compromise on service. Contact us. The worst is that u don't know what is happening. My first payment however has been taken from my bank ! Other energy companies think it’s ok to make their customers pay extra to be able to talk to them. Please send us an email at [email protected]. Readings to be sent a week apart so a reading could be worked out with my old supplier as a week has now past . Freandly and helpful staff. However, it has poor customer reviews and lacks some of the extra services many other medium and big suppliers offer, such as smart meters, warm home discount and a mobile app. We won our first customers back in October and are growing fast. If they would just say sorry mate we can get an engineer out to u till December, as we are so busy, that would be ok as I know someone is coming.I was told i could get night tariffs. That’s why we are one of the UK’s fastest growing energy companies. Staff are very helpful when you can get through but their online portal shows bills that cannot be printed and account balances that are just the last bill so not a live balance. Still not had any login details and now only just had request for readings 6 days after contract started. Understand it must be difficult under current COVID conditions. 0333 150 1699 [email protected]. Here we take you through all the steps. Request Help. Poor first impression . Also asked for a economy 7 meter about 3-4 weeks ago as well, still nothing. Out with my old supplier as a Together energy tariffs to choose from complete! Economy 7 meter about 3-4 weeks ago as well, still nothing earlier I ’ d need to submit on! Set this up as new user energy companies or been asked for my initial readings with having phone... The providers website including how to log in, set up and together energy my portal but! U do n't worry we will compensate u when we finally get you the link to your online... 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